• Please scan into the NHS track and trace App upon arrival.

• Please use hand sanitiser provided, units are positioned around the building.

• Upon arrival, we will check your name on our customer list and issue you with a
POD number
There will be stewards on hand to show you to your POD.
You will not need your tickets but please bring along a form of identification just in
case.

• We have distanced seating clusters. You can only sit in the same seating cluster as
someone from your own booking/bubble. We ask you to not swap seats when you
arrive so we can maintain a safe distance between you and other groups.

• Our venues are cleaned between each performance

• Throughout Exeter Phoenix, including the café bar terrace, everyone will need to
observe the guidance on groups, not mixing or joining with other groups at any
time.

• Wearing a face covering is a condition of entry. We are mindful that some people
are exempt from wearing a face covering but you may be asked if that is the case.
Of course, you can remove it if you're eating or drinking once in your seat.

• To enable social distancing, you may be asked to keep moving if you stop to wait
or rather along the routes and communal areas.

• Please note that we don’t have a Cloakroom facility at this time.

• We have unisex toilets, including accessible toilets, in the Digital Suit on the
ground floor next to Studio 74 and on the first floor. We’ll be there to direct you.  

• We advise that you book at table if you wish to have a drink or a bite to eat in our
Cafe Bar as tables are limited, 01392 667062, please note that last orders is at
9.30pm.



We really look forward to welcoming you back and thank you so much for your continued support.