- Please book your tickets as unreserved for your group. Whilst Exeter remains in Tier 2 we can only accommodate household groups/strict bubbles.
- We ask that you chose the e-ticket option which will act as confirmation of your initial order.
- We have distanced seating clusters. You can only sit in the same seating cluster as someone from your own household/bubble. We ask you to not swap seats when you arrive so we can maintain a safe distance between you and other groups.
- Your group will be allocated a socially distanced seating by the Box Office team on the day of the screening which you can get on the door of the cinema.
- Our venues are cleaned between each screening or performance.
- As all areas are well ventilated between screenings, please dress for cooler conditions, we are no longer able to hand out our blankets but you can bring your own!
- Wearing a face covering is a condition of entry. We are mindful that some people are exempt from wearing a face covering but you may be asked if that is the case. Of course, you can remove it if you're eating or drinking.
- Throughout Exeter Phoenix, including the café bar terrace, everyone will need to observe the guidance on groups, not mixing or joining with other groups at any time.
- To enable social distancing, you may be asked to keep moving if you stop to wait or gather along the routes and communal areas.
- We have unisex toilets, including accessible toilets, in the Digital Suit on the ground floor next to Studio 74 and on the first floor. We’ll be there to direct you.
- We advise that you book at table if you wish to have a drink or a bite to eat in our Cafe Bar as tables are limited, 01392 667062
We really look forward to welcoming you back and thank you so much for your continued support.
